Openings >> Operations Manager, Kiosk
Operations Manager, Kiosk
Title:Operations Manager, Kiosk
Department:New Business Ventures
Location:Boca Raton, FL
Position Summary:
This individual will be responsible for managing the kiosk operation at South Florida malls to ensure business and call center practices are followed and implemented. This position will partner with the Kiosk Supervisor to manage locations and tasks while working with the Director on strategic and business initiatives to grow the business and showcase revenue/profitability and to continually improve quality.  Implementation of new processes and procedures to enhance and automate the business model will be required.

Position Responsibilities:
  • Day to day operations management
  • Evaluate and communicate daily and monthly lead goals by location
  • Negotiates and develops vendor agreements
  • Achieves lead goals for team and personal goals
  • Oversight of daily reporting with communication of lead goals and quality to key stakeholders and advisors
  • Training/mentoring/coaching of kiosk advisors
  • Development of staffing plans based on trends
  • Hiring for each location; partner with HR
  • Advisor evaluations
  • Create spreadsheets to track and communicate advisor performance
  • Lead contributor
  • Support business tasks as needed
  • Support administrative tasks as needed
  • Perform other duties as needed
Education & Other Skills/Requirements:
  • Minimum 2-5 years applicable sales and operations experience
  • Proficient in Microsoft Office products with an emphasis on Excel and Power Point
  •  Education experience a plus
  • High energy, enthusiastic and motivated demeanor
  • Must be able to work nights, weekends and holidays as necessary
The ideal candidate works well in a team environment and has demonstrated the following characteristics:
Pro-active leadership, Innovative thinking, ability to multi-task, flexible, superior communication skills, detail oriented, results-focused, organized and has excellent time management skills.

This opening is closed and is no longer accepting applications
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